Booking and Paying
Information for your money protection
How to book?
Firstly, you need to send us your planned holiday date to check availability with
us and then send us another e-mail or fax to confirm your booking after you get
our positive reply. Secondly, you will need to make the arrangements of your tour
deposit payment and then we confirm your bookings after we receive your deposit.
You are welcome to let us know if you would like to change the itinerary for yourself
or yourselves. We will ensure your ideas are properly fitted into the tour arrangements
and our professional advices are given to you in order to provide you with a more
Balance of payment
Your payment arrangements normally consist of at least two steps.
A deposit of 40% of your total tour cost is to be transferred to our company's account
three months before your arrival in China, which will be informed to you by our
sales people after you confirm your booking. We will send you the confirmation by
e-mail after you finish the first step. We would offer 3% off rate if your deposit
of tour reached to our company's account 3 months before your arrival.
You need to transfer the rest 60% of the total cost to our company's account one
month before your arrival in China, of which our sales people will inform you once
we receive it.
The 2 steps above don't comply with the situation when you start contacting us less
than 3 months before your arrival in China, but a late booking may result a failure
of confirmation of your booking and there will not be 3% off rate.
All participants on our tours must have adequate travel insurance bought
by yourselves on your side. We are buying travelers insurance for those on our tours
according to Mainland China's laws. Any incidents that unfortunately happen to our
clients during the tour are to be handled in Mainland China according to Mainland
If you change your booking
If you want to for any reason change your booking after our confirmation
invoice has been sent, you should inform us as soon as possible. We will try our
best to make rearrangements accordingly but it may not always be possible. Also
there may be certain extra fee you need to pay due to the different dates of flight
or hotels booking. Certain travel arrangements may not be changeable after a reservation
has been made and any alteration request could cause a cancellation charge of up
to 100% of those arrangements.
If you cancel your holiday
You may cancel your travel arrangements any time, but please be noted that
you will have to pay appropriate cancellation charges due to the deposits we sent
to hotels and flights in advance is not refundable. Please find the information
as below how much is to be charged if you cancel your holiday.
Days before scheduled departure
More than 70 days
30% of the total tour cost
70% of the total tour cost
14 days or less
100% of the tour cost
Please let your local guide know as soon as possible when you think you have a problem
during your trip, and we will endeavour to put things right there as we are based
in China. If you fail to do so, please write to us within a month after your return
and we will investigate and try to give you a satisfying reply. It will be very
much appreciated if you do not tend to complain but write us suggestions and comments.